Active Patient Engagement Return on Investment (ROI)

Abstract

Patient engagement is a strategy that has a direct impact on all three legs of the “Triple Aim” transformation. Patient engagement informs patients about their condition and how to manage it, allowing them to improve their health and reduce their healthcare costs. As a result, their care experience is improved. Active patient engagement is even more effective since it is a two-way engagement strategy. Asking patients to give their opinions, report their current condition status or reaction to their treatment goes even further in making them feel more engaged with you and more trusting of your commitment to their wellness.

Prior to investing in any new strategy it is common practice to evaluate the potential benefit gained from that investment. One method of evaluation of pros and cons of alternative solutions is return on investment (ROI). ROI is a profitability ratio used to determine the efficiency of any investment or to compare the efficiency of a number of investments. This method attempts to quantify financial benefits and costs.

Other considerations than financial apply in a medical setting, such as which produces better health outcomes or promotes staff retention. Financial factors can be considered a proxy for other less quantifiable ones such as quality of medical outcome, however: reduced spending on hospital visits could indicate improved population health, for example. ROI also has the virtue of being a well-recognized method of evaluation.

This paper discusses factors for determining the ROI for a solution that promotes active patient engagement. It is intended to provide the framework for an evaluation of a specific solution, or for evaluations of several solutions being considered as alternatives.

Click here Exec-Overview-Active-Patient-Engagement-Technology.pdf (400 downloads) to download the Executive Overview of Our ROI White Paper on Active Patient Engagement.

Request The Complete White Paper

Thank you for your interest in the ROI of Active Patient Engagement White Paper. Please fill out the form below and we will send it to you shortly.

First Name:*
Last Name:*
Title:*
Company:*
Phone:*
E-mail:*
Area of interest (optional):
Scored out leads:
Import Form:

*Indicates a Required Field

Dentzer, Susan. Health Affairs. Rx For The ‘Blockbuster Drug’ Of Patient Engagement. April 2016 Vol. 35 No. 4.
http://content.healthaffairs.org/content/32/2/202.full

James, Julia. Health Affairs. Health Policy Brief: Patient Engagement. February 14, 2013. http://www.healthaffairs.org/healthpolicybriefs/brief.php?brief_id=86

Mayo Clinic Quality. Quality and the Mayo Clinic. http://www.mayoclinic.org/about-mayo-clinic/quality/quality-measures/readmission-rates

Customer Satisfaction. InfoQuest. Customer Satisfaction Survey Case Studies. http://infoquestcrm.co.uk/about/case-studies-2

Patient Engagement Return on Investment