Is your patient a customer? Improve patient satisfaction with this strategy.

The patient engagement conversation is really about treating patients as valued customers. One way businesses improve customer satisfaction is through follow-up contact after purchase. Continuous on-going contact with customers is a proven method of improving satisfaction and gaining more business.

The analogy of customer to patient highlights the issue of improving satisfaction after care. Leveraging technology to routinely follow-up, engage and survey patients can help you improve not only patient satisfaction but also overall population health.

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