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To realize the benefits of patient engagement you need a solution capable of addressing your entire patient population. Both broad patient communication and care-specific follow-up can elevate your patients’ understandings of their conditions, improve outcomes and provide you the necessary feedback to identify patients in need of acute care. You should be able to provide […]

Active patient engagement is very different from passive engagement. Active engagement systematically reaches out to patients, continually engaging them in their care or chronic condition. A passive engagement strategy requires action by the patient, for example to login to a patient portal. A study conducted by the Mayo Clinic demonstrated significant benefits to active patient […]

The patient engagement conversation is really about treating patients as valued customers. One way businesses improve customer satisfaction is through follow-up contact after purchase. Continuous on-going contact with customers is a proven method of improving satisfaction and gaining more business. The analogy of customer to patient highlights the issue of improving satisfaction after care. Leveraging […]