Full life cycle referral management solution for healthcare service providers
The EcoSoft Health Referral Management solution manages physician-to-physician, inter-departmental, outside agency, website and inbound caller referrals. The solution promotes timely patient referral and ensures follow-up, two issues that are especially challenging in large, complex delivery systems. Improved handling of all patient referrals will increase patient satisfaction, speed access to care and increase revenue.
Our Referral Management solution is powerful “in the cloud” HIPAA-compliant software that automates referral routing and tracking for healthcare delivery systems with multiple care-locations (hospitals, clinics, specialists, practices, sites of care). The solution consolidates and tracks all referrals from all sources and can operate as a stand-alone solution or fully integrated with your EMR system.
With our Referral Management solution
End User Features:
How It Works
EcoSoft Health tracks each referral through the entire referral life cycle, from the request through to conversion to a practice patient or completion of service by the provider. Comprehensive data captured in EcoSoft Health™ can be integrated with other systems to support seamless information flow-through.
Quick Patient Referral Entry
New referrals are imported from website, CRM and marketing automation platforms. When integrated with the healthcare system EMR, appropriate patient information along with the patient referral request details are displayed to aid routing and scheduling.
Enter Referrals at the Physician Source or from Call-Ins
Entering patient referral information is quick and easy for both new and existing patients. This entry method can be used by referring practices, call center personnel and other authorized users in your delivery ecosystem. Patient referral processing notifies appropriate parties. Collected referral information is immediately available in the system.
Track Referral Details
Referrals are tracked through their entire life cycle, from the request through to conversion to a practice patient or completion of service by the specialist. Comprehensive data are captured in EcoSoft Health and can be integrated with other systems to support seamless information flow-through.
The system captures and stores performance data throughout the referral life cycle, categorized by location or practice, provider and campaign. Response timeliness can be compared across these boundaries to identify best practices and areas needing improvement. Automated notifications and escalations of response-times that exceed your set thresholds can help resolve issues before they become problems. If desired, metrics for the value of care delivered can be automatically calculated providing valuable real-time business intelligence.
For Patient Marketing
Set your digital marketing strategy by configuring for both in-bound search and outbound email campaigns with website landing pages. You have the flexibility of using both strategies to develop your market reach plan. When a prospective consumer-patient requests a specific referral through a landing page visit, your workflow rules refer the request to the appropriate provider within your care delivery system.
Marketing features of the EcoSoft Health Referral Management solution include:
Optional Integration with Leading Digital Marketing Platforms
EcoSoft Health applies the power of digital marketing to the healthcare industry through integration with the top lead automation platforms, including eTrigue, Marketo and Salesforce.com. Build simple one-time outbound email campaigns and landing pages or sophisticated multi-stage nurturing programs. Track email views, visits to web pages, and form fills. Automatically refer prospect requests for specific information, an appointment or follow-up to the appropriate specialists or practices in your provider ecosystem.
Product Walk-through Using Marketo
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